Manufacturer’s Warranty
Our 1-Year Manufacturer’s Warranty: Peace of Mind with Every Purchase
At Maison Haven Furniture we take pride in the quality of our furniture, and we want you to enjoy your new purchase with confidence. That’s why all our furniture comes with a 1-year manufacturer’s warranty as standard. This warranty covers faults in materials and workmanship, ensuring that if something isn’t quite right, we’ll work to make it right.
Our aim is to provide you with a hassle-free experience, so if you encounter an issue, we’ve outlined everything you need to know below including what’s covered, what isn’t, and how to report a problem.
What’s Covered?
Our 1-year manufacturer’s warranty covers any faults or defects resulting from the production process or materials used. Specifically, this includes:
✅ Structural integrity – Issues with frames, joints, or any internal construction failures under normal domestic use.
✅ Manufacturing defects – Faults in stitching, seams, or fabric finishing caused by the production process.
✅ Hardware failures – Broken hinges, handles, legs, or reclining/extension mechanisms due to defective materials or workmanship.
✅ Upholstery defects – Excessive sagging in cushions or padding that does not return to its original shape under normal use.
✅ Surface defects – Cracks, peeling, or warping in wood, veneers, or finishes due to manufacturing flaws.
If you experience any of these issues, we will assess the problem and provide an appropriate resolution, which may include a repair, replacement part, or, if necessary, a full replacement.
What’s Not Covered?
While our warranty covers manufacturing faults, it does not cover:
❌ General wear and tear – Over time, furniture naturally experiences slight changes, such as softening cushions, minor fabric pilling, or slight fading from light exposure.
❌ Accidental damage – Stains, spills, pet-related scratches, or damage from mishandling (e.g., dragging furniture instead of lifting it).
❌ Improper use or neglect – Using furniture in a way it wasn’t designed for, including standing or jumping on items, exceeding weight limits, or failing to follow care instructions.
❌ Environmental damage – Damage caused by heat, moisture, prolonged exposure to direct sunlight, or improper indoor storage.
❌ Customer modifications – If the item has been altered, repaired, or reupholstered by a third party, it will void the warranty.
If you’re unsure whether your issue falls under the warranty, our customer service team is happy to help—just reach out.
Reporting an Issue: How to Make a Claim
If you believe your furniture has a manufacturing defect covered under warranty, we’re here to help. To ensure a smooth process, please report the issue by emailing us at info@maisonhavenfurniture.co.uk with the following details:
📷 Clear Photos & Videos – Attach multiple images showing the issue from different angles, along with an overall view of the item. If applicable, a short video can also help demonstrate the problem.
📝 Order Details – Provide your order number, purchase date, and the name of the item.
📍 Detailed Description – Briefly explain what the issue is, when you first noticed it, and any other relevant details.
Once we receive your report, our team will review the information and respond as quickly as possible to discuss the next steps.
What Happens Next?
After assessing your claim, we’ll determine the best resolution. Depending on the nature of the issue, we may offer:
🔹 A professional repair – If the problem can be fixed, we will arrange for a technician to restore your furniture.
🔹 Replacement parts – For minor defects, such as a faulty handle or leg, we’ll send you the necessary part free of charge.
🔹 A full replacement – If the issue is significant and cannot be repaired, we will replace your item.
In rare cases where a product is discontinued, we may offer a suitable alternative or a refund if no replacement is available.
Our goal is to resolve your concern as quickly as possible, ensuring your furniture remains a comfortable and stylish part of your home.
💬 Need Assistance? We’re Here to Help!
If you have any questions about our warranty or need guidance on making a claim, don’t hesitate to contact our friendly customer service team at info@maisonhavenfurniture.co.uk or call us at 0115 874 3159.
Thank you for choosing Maison Haven Furniture. We’re committed to providing quality furniture and exceptional service—because your home deserves the best.